Get-A-Head Frequently Asked Questions:

Q. When should I sign up and use the new platform?

A.  The platform is ready for use now.  Please register ASAP to begin scheduling sessions with your service provider.

Q. Is the new platform live and ready for use?

A.  Yes.  The new platform is live and ready for use now.  We encourage you to register and begin establishing sessions with your service provider.

Q. Can I still use the legacy platform?

A.  The legacy platform no longer supports any type of session management. To obtain services with a Service Provider, we request that you use the new platform. 

Q. How do I register for the new Platform?

A. The following link will take you through the step-by-step process: Registration

Q. My service provider said I should have received an email with instructions to register for the platform, but I never received them. How can I move forward?

A. If you have not received the email, you can still register for the platform. Please follow the instructions found in the following link to register for the platform:  Registration

Q. How do I request a session from my service provider?

A.  Please visit the Training Videos to view a step-by-step walkthrough of the process.

Q. Who do I contact if I have questions on the new platform?

A.  Email us at [email protected] if you have questions or feedback